bga99's Privacy Policy

Introduction & Scope

bga99 is an online gaming and betting platform operated for users in Bangladesh. We place the highest importance on the privacy of our members. This Privacy Policy ("Policy") explains what information we collect when you use bga99's website, mobile platform, or related services ("Services"), why we collect it, and how that information is used and stored.

This policy applies to all users of bga99's services — registered members, guest browsers, and anyone who contacts our customer support. By continuing to use our services, you agree to the terms described in this policy.

What Information We Collect

bga99 only collects information that is necessary for the proper operation of our services. The categories of information collected are described in detail below.

2.1 Information You Provide Directly

When registering an account or using our services, you may provide the following information:

• Full name and date of birth
• Mobile number (linked to bKash, Nagad, or Rocket)
• Email address (if applicable)
• Password (stored in encrypted form)
• Payment transaction details (amount, method, time)
• Messages or complaints submitted to customer support

2.2 Automatically Collected Information

When you use our platform, the following technical information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Page visit time, sequence, and duration
• Login time and location data (at a general level)
• Cookies and session tokens (see details below)

2.3 Transaction-Related Information

When transactions are completed using our payment methods — bKash, Nagad, and Rocket — relevant financial information is recorded. This includes the history of deposits, withdrawals, and bonus usage. This information is retained for financial reporting, fraud prevention, and dispute resolution.

How Collected Information Is Used

bga99 uses collected information only for specific and legitimate purposes. We never sell your personal data to third parties. The main purposes for using data are:

• Account management: Verifying registration, confirming identity, and ensuring secure access.
• Payment processing: Handling deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer support: Resolving your questions and issues, providing assistance via 24/7 live chat and email.
• Security & fraud prevention: Detecting unusual activity and maintaining account security.
• Platform improvement: Analysing user experience to improve service quality.
• Responsible gaming: Identifying excessive gaming behaviour and providing necessary support.
• Legal obligations: Retaining information to comply with applicable laws and regulations.

We may use your information to send relevant bonus offers, promotional messages, or platform updates. You can opt out of such communications at any time.

Cookies & Similar Technologies

bga99 uses cookies and similar tracking technologies that store small data files in your browser. These help our platform function properly and improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: Required to protect login sessions and for the basic functionality of the platform. Without these cookies, the site will not work properly.
• Functionality cookies: Remember your language preferences, settings, and personalised experience.
• Analytical cookies: Analyse how users interact with the site to help improve our services.
• Security cookies: Detect and prevent fraud and unauthorised access.

4.2 Cookie Controls

You have the option to accept or reject cookies through your browser settings. However, disabling essential cookies may prevent you from using many features of the platform. In most modern browsers, cookies can be managed by going to "Settings > Privacy & Security".

Sharing Information with Third Parties

bga99 never sells, rents, or exchanges your personal data to third parties for commercial purposes. However, limited information may be disclosed in the specific circumstances below:

5.1 Service Partners

Our payment processing partners — bKash, Nagad, and Rocket — receive only the minimum information necessary to complete transactions. These partners have their own privacy policies and use data only for payment-related purposes.

5.2 Legal Requirements

Relevant information may be disclosed in response to court orders, lawful requests from law enforcement agencies, or other legal obligations. In such cases, only the minimum necessary information is disclosed.

5.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user data may be transferred to the new entity. You will be properly notified before any such change takes place.

Data Security Measures

bga99 applies industry-standard security measures to protect your personal and financial information. Our security framework is described below:

• SSL encryption: All data transmissions are protected by 256-bit SSL/TLS encryption, keeping your information unreadable in transit.
• Password hashing: Your password is never stored directly — it is converted and stored using a strong cryptographic hash algorithm.
• Access controls: Access to your data is restricted to authorised staff only. Every access is logged and regularly audited.
• Secure server infrastructure: Our servers are located in secure data centres and undergo regular security testing.
• Suspicious activity monitoring: Unusual login attempts or transactions are automatically detected and reviewed.

While we take every possible security measure, no method of data transmission over the internet is 100% secure. You can also contribute to your account's security — use a strong password and do not share your login details with anyone.

Data Retention Period

bga99 retains your personal data only for as long as necessary to fulfil the applicable purpose or to meet legal obligations.

• Active account data: Retained for as long as your account remains active.
• Transaction records: Retained for a defined period for financial and legal reasons.
• Customer support correspondence: Kept for a limited period for dispute resolution and quality control.
• After account closure: Unless required by law, personally identifiable information is deleted or anonymised within a reasonable time.

Where applicable law requires that certain information be retained, that obligation is followed. Information retained in such cases is used only for legal purposes.

Your Rights & Options

As a member of bga99, you have certain important rights over your own data:

8.1 Right to Access & Review Information

You may contact us at any time to receive a summary of the information we have collected about you. We will provide the information within a reasonable time after verification.

8.2 Right to Correct Information

If your account contains incorrect or incomplete information, you have the right to request a correction. If you cannot make the correction yourself through account settings, please notify our support team.

8.3 Request to Delete Information

In certain circumstances, you may request that your personal data be deleted. However, some information may be retained where required by law or needed for dispute resolution.

8.4 Right to Opt Out of Marketing Communications

To stop receiving promotional emails or messages, use the "Unsubscribe" link in any message or notify our support team. Essential account-related notifications are not included in this.

Protection of Minors

bga99 provides services only to those aged 21 and above. We do not knowingly collect personal information from minors.

Age verification is a mandatory step in the registration process. If a person opens an account by providing a false age and this is later confirmed, the account will be closed immediately and all associated data will be deleted.

If you suspect that a minor is using our platform, please notify our support team immediately.

Policy Changes & Updates

bga99 reserves the right to update this privacy policy from time to time. The policy may be revised if the scope of our services expands, if there are technical changes, or if legal requirements change.

For significant changes, we will:

• Display a notice at the top of the website,
• Notify registered members by email or through an account message,
• Publish the update date at the top of this page.

Continuing to use our services after a change has been made will be considered acceptance of the updated policy. We recommend that you review this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team provides assistance in both Bengali and English.

For privacy complaints or data deletion requests, please email us with the mobile number and name linked to your account to allow for quick verification. Your privacy is our top priority.

For more details, visit our FAQ page or learn about bga99 on our About Us page.